AltCap California’s Privacy Policy

Effective Date: Nov. 21, 2025

Introduction

AltCap California is committed to safeguarding your personal information. As a Community Development Financial Institution (CDFI), we recognize the sensitivity of the financial data you provide. This policy outlines our practices for collecting, using, disclosing, and protecting your information when you interact with our website, loan products, or services. By using our services, you consent to these practices.

Information Collection

We collect information in three ways:

  • Directly from you: Contact details, identification, financial and business information, loan application data, and demographic details (voluntarily provided).

  • Automatically via our website: Device data, usage statistics, and cookies.

  • From third parties: Credit bureaus, business information services, references, and partner organizations.

Use of Information

Your information is used for:

  • Loan processing and underwriting

  • Service delivery and account management

  • Legal and regulatory compliance

  • Organizational operations and improvement

  • Communications regarding your account and our services

Information Sharing

We may share your information with:

  • Service providers and partners (e.g., loan servicers, credit bureaus, technology providers, professional advisors)

  • Lending partners and investors

  • Regulatory and government agencies

  • Affiliated organizations

  • Other parties with your explicit consent

We do not sell your personal information for marketing purposes.

Data Security

We employ technical, administrative, and physical safeguards, including encryption, secure storage, access controls, regular assessments, employee training, and secure disposal. While we strive for robust protection, no method is completely secure.

Data Retention

Personal information is retained as required to fulfill policy purposes and comply with regulations, typically for at least seven years after account closure.

Breach Notification

If AltCap California experiences a data breach involving personal information, we will promptly notify affected individuals and, where required, regulatory authorities, in accordance with applicable laws.

Your Rights

Depending on your location, you may:

  • Request access or correction of your information

  • Request data portability

  • Opt out of marketing communications

  • Exercise rights under applicable laws

Additional Information

  • Our services are not intended for individuals under 18.

  • We are not responsible for third-party website privacy practices.

  • This policy may be updated; material changes will be posted on our website.

Contact

For questions or requests regarding this policy, please contact AltCap California at info@altcap.org.